Terms & Conditions - The Perfume Society

The Perfume Society, Perfume Discovery Ltd and its affiliates and associates provide access to the perfumesociety.org website (the “website”) and sell downloads of data, goods and services to you, subject to the terms and conditions set out below and by the privacy policy available to view elsewhere on this website. By using the website, you agree to be bound by these terms and conditions which together with our privacy policy govern the products and services supplied by The Perfume Society and The Perfume Society’s relationship with you while you use this website.

Definitions

The term ‘ The Perfume Society Ltd’ or ‘us’ or ‘we’ refers to the owners of the website whose company registration number is 08413372; it includes third party companies we may use to deliver products and services to you. The term ‘you’ refers to the user or viewer of our website.

Use of this website and the services and products available through the website (collectively called ‘The Services’)

Products or services purchased as a subscription and require a recurring payment are known as ‘Subscriptions’

Copyright

All text, graphics and HTML code are protected by UK and International Copyright Laws, and may not be copied, reprinted, published, translated, hosted or otherwise distributed by any means without explicit permission.

Your right to visit the site

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire website.

Links

Our website may contain links to other websites and blogs of interest. We do not have any control over other websites and once you have used these links to leave our site, we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites. These sites are not governed by our privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

You may link to perfumesociety.org from within another site or blog; if you would like permission to use any imagery, text or logos, contact us using a form available on this website.

We have the right to:

refuse permission for you to link to the website
withdraw linking permission without notice
delete or change the URL or name of the page you link to. We have no obligation to inform you of any such changes

You must not:

establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
establish a link from any website that is not owned by you.
frame this website or any page of this site within a frame on any other site

Descriptions of fragrances

This site contains descriptions of fragrances. We recommend always that fragrance is experienced on an individual’s skin before a purchase is made, and we take no responsibility for any fragrance purchase that you are not happy with. This includes recommendations made by Find-A-Fragrance, our ‘virtual fragrance advisor’; Find-A-Fragrance suggestions do not replace trying a fragrance on the skin and making up your mind, before purchase.

If you take a link to another website, we are not responsible for any financial loss due to a third-party site failing to deliver goods or services provided by that site.

Allergy/sensitivity warning

Perfume is potentially allergenic. All samples contained within our Fragrance Education Discovery Boxes contain allergy information on their packaging. We cannot be held responsible for any allergies or sensitivity or injury arising from the use of fragrances provided by The Perfume Society. We do not recommend the wearing of perfumes of any kind in direct sunlight.

Flammability

Please be aware that fragrance is a flammable material. Always keep perfume bottles and samples well away from any naked flame. We cannot be held responsible for any fire resulting from products we have supplied.

Events

We organise regular events. We reserve the right to cancel events for any reason and cannot be held responsible for any travel expenses incurred in case of cancellation. We will endeavour to contact attendees in the event of cancellation but cannot offer any additional compensation over and above the refund of the ticket price.

Delivery destinations

We can only ship products which contain fragrances within the United Kingdom; we do not ship to The Channel Islands. Any orders which include fragrance products and specify other destinations will be cancelled and refunded.

Terms of sale of products

Your order represents an offer to us to purchase a product or service and is subject to the following terms and conditions. Your order is accepted by us when we send email confirmation and/or a redirect to a webpage which provides details of how we have made that product or service available to you. That acceptance will be complete at the time we send the order confirmation email and/or web page redirect to you.

All orders are subject to availability and confirmation of the order price.

You must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us or be in possession of a valid PayPal account.

When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit, debit card or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods.

The Perfume Society retains the right to refuse any order request made by you.

If your order is to be supplied by a third-party we will confirm the identity of the party. Your order will be subject to their terms and conditions. Where a contract is made with a third party we are not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you.

Each sample that is available on our website is posted with full consent of the brand owner or the distributing company in the UK. We have been granted distribution rights of these samples by the brands or distributors that provide them to us.

Delivery

We aim for you to receive your order within a week of placing it – but please bear with us: in some cases (depending on the day of the week you ordered), it can be up to 10 days. Your patience is appreciated.

Returns

We are unable to exchange items that are not damaged, defective or incorrect.

If the item was damaged in transit or if the item is faulty use a contact form on this website or call +44 7557 737409 and you can return the item(s) to us within 30 days of receipt for exchange.

As soon as you find out we’ve sent you an incorrect item use a contact form on this website or call +44 7557 737409 and we’ll send you the correct item as soon as we can at no extra charge.

This returns policy does not affect your statutory rights

Pricing/Availability

While we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are generally inclusive of VAT and may include delivery charges; if delivery charges are over and above the price of purchase, such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Cancellations/change to order

In exceptional circumstances we may agree to cancel or change an order. We can only accept a cancellation or change if we receive cancellation notice from you before we have dispatched your order. You will be responsible for, and your credit card may be charged for, the payment of all fees associated with orders already processed or shipped before your cancellation/change request was received.

Partnership Box

When ordering a box which is an association partnership such as a single fragrance brand or perfume house, you are agreeing to be contacted by them for marketing purposes. See our privacy policy for more information.

Subscriptions

You must be at least 18 years old to take a Subscription.

We will try to process your Subscription promptly, but we do not guarantee that your Subscription will be activated by any specified time. By submitting your payment and other subscription details, you are making an offer to us to buy a Subscription. Your offer will only be accepted by us and a contract formed when we have successfully verified your details, at which point we will create an account and provide you with access to your Subscription. We reserve the right to reject any offer in our discretion, for any or no reason.

For VIP Club Membership only one subscription is allowed per person.

You must not impersonate or try to impersonate another person, disclose your password to anyone else, use anyone else’s account or allow anyone else to use your account.

If you purchase a Subscription for a third party (a “Gift Subscription”), it will expire at the end of the Subscription period. You will be responsible for managing all aspects of the Gift Subscription.

1. Prices and Payment

If you are a new customer, you may receive a ‘free trial’ as part of your Subscription. When the free trial period finishes your Subscription will automatically continue at the price quoted on the Site during the sign-up process, unless you cancel in accordance with the instructions set out below before the end of the trial period.

You agree to pay the price at the rate notified to you at the time you take out your Subscription. We may modify the price of any Subscription, remove and/or offer certain other subscription services from time to time. We will always tell you in advance of any increase in the price of your Subscription and offer you an opportunity to cancel it if you do not wish to pay the new price.

2. Renewals and Cancellations

Unless you purchased a Gift Subscription, your Subscription will automatically renew for the same Subscription period (e.g. weekly/monthly/annually). Upon renewal, we will charge the current Subscription price using the same card or other payment method that you previously used.

If you took a Subscription with a ‘free trial’, you may cancel the Subscription at any time before the trial period expires. Unless you cancel prior to the end of the free trial period, your Subscription will automatically continue as a paid-for Subscription.

You agree that your Subscription will begin as soon as we send you the email confirming your Subscription. You will not have the right to cancel the Subscription within the active Subscription period, save for any ‘free trial’ you might be entitled to (see above).

Gift Subscriptions cannot be cancelled. All other Subscriptions may be cancelled at any time, but cancellation will only take effect at the next payment date. There are no refunds for unused parts of your Subscription.

3. How to cancel

To cancel your subscription, you will need to log in to your account using your email address and the password you created when you purchased your Subscription.

Once logged in go to My Account > Subscriptions where you can see the option to cancel your subscription

4. Offers

Your subscription term, your rights to cancel your Subscription and/or your rights to receive a refund may differ if you used a promotional code or other offer. Further details will be set out with the relevant offer.

Warranties and liability

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy.

Unless expressly stated to the contrary, The Perfume Society and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever

Indemnity

You agree to indemnify, defend and hold harmless The Perfume Society or Perfume Discovery Ltd., their directors, officers, employees, consultants, agents, and affiliates, from all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of the Terms and Conditions.

Variation

We have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by contacting us via a contact form on this website.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Contact us

The Perfume Society is a Company Limited by Guarantee.

VAT registration number GB 185 5782 61.

Company registration number: 08413372

Phone number: +44(0)7557 737409

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

In order to contract with The Perfume Society you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us or be in possession of a valid Paypal account. The Perfume Society retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be perfumesociety.org or may in some cases be a third party. Where a contract is made with a third party perfumesociety.org is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit, debit card or Paypal account used to place your order and that there are sufficient funds to cover the cost of the goods.

Each sample that is available on the perfumesociety.org website is posted with full consent of the brand owner or the distributing company in the UK. We have been granted distribution rights of these samples by the brands or distributors that provide them to us.

Delivery timings

We’re (still) small, so orders are dispatched once a week. In general, you’ll receive your order within a week of placing it – but please bear with us: in some cases (depending on the day of the week you ordered), it can be up to 10 days. Your patience is truly appreciated.

Returns
Please review our Returns Policy, which applies to products purchased from us. In addition to your 90-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of how to exercise it are provided in the Returns Policy.

Subscription cancellation/renewal
You may cancel your subscription to the Society within 30 days, provided you return your Perfume Discovery Fragrance Education box unopened and in its original packaging. You will be responsible for the cost of returning your joining gift to us. Annual subscriptions will be renewed automatically but we will always e-mail you to inform you of the renewal. You may cancel at any point within the year, and your subscription will not be renewed. Please use the form at the top of this section to contact us and to cancel a subscription.

Pricing/Availability
While we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are generally inclusive of VAT and delivery costs; if delivery charges are over and above the price of purchase, such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Payment
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Cancellations/change to order
Do not assume a cancellation or change of ANY order you have made with The Perfume Society, whether pursuant to a scheduled program or not, has been effected until you receive a confirmation from www.perfumesociety.org via email or the website. As stated above, you will be responsible for, and your credit card may be charged for, the payment of all fees associated with orders already processed or shipped before your cancellation/change request was received.

Dispatch Times
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Partnership Box
When ordering a box which is an association partnership such as a single fragrance brand or perfume house, you are agreeing to be contacted by them.

Availability of product samples
Products are available on a first come, first served basis.

Delivery times
Fragrance Education Discovery Boxes are processed through a batch handling mechanism and at the time of order placement we cannot guarantee an exact dispatch and delivery time. Through our dispatch partners Latest in Beauty, The Perfume will make every effort to deliver the boxes as soon as possible.

Children
The Perfume Society does not sell products for purchase by children. If you are under 18, you may use perfumesociety.org only with the involvement of a parent or guardian.

Electronic communication
When you visit perfumesociety.org or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law perfumesociety.org and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the linked sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect perfumesociety.org’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to our site
You may e-mail friends links to our site or to specific pages within it; you may link to perfumesociety.org from within another site or blog; if you would like permission to use any imagery, text or logos, however, please e-mail us using the contact form at the bottom of this section; we have the right to refuse permission. We reserve the right to withdraw linking permission without notice. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page.

Indemnity
You agree to indemnify, defend and hold harmless The Perfume Society or Perfume Discovery Ltd., their directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of the Terms & Conditions.

Variation
perfumesociety.org shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity
If any part of the Terms & Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms & Conditions will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by contacting us via the details at the end of this page. See ‘Customer Service’ for more information.

Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Entire Agreement
The above Terms & Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and The Perfume Society. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of The Perfume Society.

VIP SUBSCRIPTION AUTO-RENEWAL POLICY

Perfume Society VIP Subscriptions are for a pre-paid 12-month subscription term. Your subscription will automatically renew at the end of each subscription term for another 12-month term. You agree that we may automatically renew your subscription and charge your account on the one year anniversary of your last subscription date (the “Renewal Date”), unless you cancel your subscription before the Renewal Date. The Perfume Society will automatically renew your subscription each year on the Renewal Date until you cancel your subscription or we no longer offer the subscription service.

Notice of Automatic Renewal

You will receive an email notice prior to the Renewal Date. All notices regarding your subscription will be sent to your last email of record. To cancel your subscription without your account being charged for the next term, you must do so before the Renewal Date. Please keep a record of when your subscription term ends and the next Renewal Date. You are responsible for timely cancelling your subscription regardless of whether you receive any notice from us.

Payment and Price

The renewal payment is due on the Renewal Date and will automatically be charged to the same credit card that you used for the original subscription or the most recent renewal. Please notify The Perfume Customer Service at 0207 297 2022 before the Renewal Date of any changes to your email, account or billing information. The renewal price will be the same price as for the prior 12-month subscription term unless The Perfume Society gives you advance notice of a price change. You will also receive a notice if there are any changes to the subscription service terms.

Refunds

We will refund your initial subscription or renewal payment provided that you cancel your subscription during the 30-day period following the initial subscription date or the Renewal Date, as applicable. After the end of the applicable 30-day refund period, your 12-month subscription payment is non-refundable.

How to Cancel Automatic Renewal

You must contact The Perfume Society Customer Service at 0207 297 2022 cancel your subscription. If you cancel within 30 days after the initial subscription date or the Renewal Date, your cancellation will be effective immediately. Otherwise, your cancellation will be effective at the end of the then-current 12-month subscription term for which you have already paid.