Tag: retail

What’s new? Fragrance shopping – Part Two

Yesterday we found Amanda Carr experiencing Part One of her fragrance shopping in ‘the new normal’ adventure. Today, we continue her olfactory odyssey, as she makes her way to some of London’s most-loved independent perfume boutiques to find out what’s in store…

‘By the time I left Jovoy, I was both skipping and singing my way along the near-deserted London streets. A quick stop at Penhaligon’s had me admiring its smart and witty advisory graphics, aiming to ‘Keep you as fit as a fiddle” while you browsed. They were undoubtedly the best I saw all day, providing reassurance for any unsettled customers and also added a much needed touch of humour to the newly weird normality of shopping. Bravo Penhaligon’s and well done on the regal musky-mimosa launch, The Favourite.

 

 

Covent Garden, normally a bustling haven of fragrance testing opportunities, is an altogether more subdued place currently, with many still-to-reopen stores and few tourists – perhaps because the tube station had yet to reopen. But Floral Street, one of the most cheerful fragrance shops you’ll ever enter, was its usual colourful self. The staff were wearing covetable and very cute floral masks that coordinated with their heavily flower-printed aprons, both styles I think Floral Street should consider selling. [NB: we agree!]

 

 

I was here to try the newest scent, Arizona Bloom, a deliciously sunny, salted musk launched at the end of lockdown and inspired by ‘wilderness, neon skies and eternal sunshine,’ according to Natalia, my helpful Floralista. It riffs on the sense of grounded contemplation founder Michelle Feeney experienced on a recent trip to the Atacama Desert, and aims for a slower, more thoughtful vibe, one we can all relate to after the last few months.

 

 

Once again, the shopping experience here was almost better than normal, with Natalia happy to help me try as many fragrances as I wanted, as well as pointing out some excellent value deals the store was offering, such as the make up bag, a 10ml perfume of your choice and body cream for £30, while I sat and enjoyed the personalised sales treatment.

I luxuriated in being the only person in the store, and because I’d slowed down a touch, I noticed more, including the new refill service available, with 20% off if you take your bottle in for refilling, which is definitely strong motivation for visiting.

For customers who can’t come to Covent Garden, there is an innovative Virtual Florista experience available, where you book in for an online meet-up with one of the experienced in store Floralistas. One of its discovery boxes is sent to your door and you are then talked through the fragrances while inhaling at home, so do contact the store if this might appeal. How heartening to see a bit of scented innovation for those of us who have to self-shield more seriously.

 

 

My final stop – with my step count now well into five figures – was Bloom Perfumery, tucked away in Langley Court, where there’s always something interesting to sniff from its roster of hard-to-find brands. Careful hygiene and common sense prevails here, explained founder Oxana Polyakova, who told me “When you need to use your nose you can use it’, so masks can be discreetly dropped and potions inhaled with enthusiasm.

Customers are encouraged not to touch the bottles too much – there’s always someone around to help you spray- and the store does an excellent sampling service so you can take tiny bottles home to try. I inhaled Bee, the newish launch from Zoologist Perfumes, an extraordinary, honeyed smudge of waxy, powdery loveliness, featuring ginger syrup, Royal Jelly accord and a warmly mimosa-ish drydown, it was almost worth the trek across town just to inhale this.

So tired but happy, I finished my day with renewed enthusiasm for scent shopping.

If you are able to visit then stores are very pleased to see you and you may even find you prefer the quieter, more personalied service you receive. Remember that these new shopping rituals are new for everyone, and the slower pace will require patience from all of us.

If you are considering visiting any of the smaller independent stores I’d recommend a quick phone call beforehand to check the lay of the land, as some services – such as Jo Loves Tapas Bar and Les Senteurs Private Consultations [mentioned in Part One] – are restricted.

We hope that you will carefully and thoughtfully emerge back in to the wonderful world of fragrance shopping in ‘the new normal’ – and thank you, Amanda, for conducting such an encouraging report for us!

[Words & pictures by Amanda Carr, edited by Suzy Nightingale.]

What’s fragrance shopping in ‘the new normal’ like? Part One…

What’s fragrance shopping in ‘the new normal‘ like right now?

If – like us – you’ve been a touch cautious about returning to the high street to shop for fragrance in an actual store, we’ve some reassuring news: Our roving reporter (and co-founder of We Wear Perfume) Amanda Carr, visited central London this week and found it was not just safe, but surprisingly enjoyable…

‘Sat on an empty tube, masked-up and slightly anxious is not how I usually approach fragrance shopping, but this pandemic has turned everything upside down. What would my first foray into scent stores be like? How would I inhale fragrance through my home-made, Liberty print face mask? I clutched my portable hand sanitiser – Perfumer H, Orange Leaf Hand First Aid, since you’re asking – and nervously headed out.

My first stop was Les Senteurs in stylish Elizabeth Street, and there’s a polite notice on the door explaining the ‘two guest’ policy for socially distanced shopping. Using the hand sanitiser as you enter is a must and masks must be worn, but your nose can peek out to allow you to inhale. All done, according to manager Clair Wills, to keep you safe while sniffing.

But oh what a joy to be back in a store!

 

 

On the central display was the newly launched Tauer fragrance Phtaloblue, exclusive to Les Senteurs. Trying it felt like a reward for just being there, as a new Andy Tauer fragrance is always a treat, Phtaloblue is like a cool, sea breeze, lightly tinged with orange blossom and geranium, with smudges of herby notes as if you were on a cliffside walk.

Although closed during the pandemic, Les Senteurs has remained busy selling fragrance from its website due partly, Clair claims, to the weekly e-newsletter the store continued to send out and its free-post service. ‘I think people slowed down a lot during lockdown and had time to properly read about and consider the fragrances we featured,’ she told us. ‘We do a good tester services so customers had the time to order samples and consider them at home, then they treated themselves.’

 

 

Store visitors experience a similarly ‘slowed down’ shopping experience, I had the store to myself, since foot traffic in the area is still low, and the staff seemed delighted to see a real-life customer, so it all felt quite special. I browsed happily through fragrances from Cloon Keen, a charming Irish brand I’d been meaning to properly try, again exclusive to Les Senteurs, including the delicious new tuberose-heavy candle Étaín candle. I almost didn’t want to leave.

But with a new skip in my step, I continued my tour, including a brief trip across the road to the wonderfully air conditioned Jo Loves, where it’s business as usual, albeit it at a masked-up and quieter pace, and where I caught an energising spritz of the new Mango Thai Lime fragrance, another winner during the heat.

 

 

Over at Jovoy on Conduit Street, the store has spaced out its many fragrance collections and displays to allow up to two groups at a time to navigate the shop floor. Visitors also get their own pot of blotters and a pencil to take round with them, which is such a good idea – I hope this continues when we get back to normal – and there are vinyl gloves to wear for when you pick up the fragrance bottles to spray.

There have been a number of new launches at the store since lockdown including a wonderfully cheering medley of song-inspired fragrances from Musicology, a brand that stimulates the senses, memories and vibrations via music. Anyone who has read the recent Music & Perfume edition of The Scented Letter will feel slightly smug at already knowing the strong connection between sound and scent. I tried ‘Caus I’m Happy, a veritable rhythm of grapefruit, orange and bergamot citrus, and found myself humming Pharrell’s catchy tune of the same name for the rest of the day.

 

 

The store is also trialling a pre-selling service (a bit like stores would create a waiting list for an ‘it’ bag, although doesn’t that seem and age ago now?) for highly anticipated fragrances suffering from postponed lockdown launches.

For example, store visitors can get an exclusive sniff of Widian’s Limited Edition 71 Intense, and put down an order before its autumn launch, grabbing one of the never-to-be-repeated bottles. Store manager Ines Serracino explained that they hope to do more pre-selling as the team has noticed an increased demand for hard to get fragrances.

Watch out fashion, it looks like fragrance is now the hot item creating wish lists…’

We continue Amanda’s ‘new normal’ scent discovery shopping trip TOMORROW.  So come back then to have your senses further temted back in store…

(Text and pictures by Amanda Carr, edited by Suzy Nightingale).

The Perfume Shop Pop-Ups: emotion-based scent shopping

Pop-up shops are quite the thing nowadays, and The Perfume Shop, the UK’s largest specialist fragrance retailer, has announced it will open a central London pop up shop for four days in October, rather excitingly offering scent shoppers the chance to select perfumes based on emotions rather than gender, notes or brands.

The Perfume Shop Say: ‘It is accepted that perfume can affect your mood, a simple spray can make you feel happy, romantic or energised.  On 25th October The Perfume Shop celebrates this transformative power of perfume with its first pop up shop to group products by emotion. This Shop of Feelings will celebrate how perfume can affect your mood, focusing on perfumes to make people feel Sexy, Calm, Invigorated or Happy.

For the first time perfumes will be grouped together to celebrate the way they make you feel, and the store’s experts will be on hand to guide customers through the different moods and perfumes on offer to help everyone discover something new.’

Cathy Newman, The Perfume Shop Marketing & Customer Experience Director, explained: ‘Ten years ago people walked into our stores and headed for the men’s section, or women’s section or just the brand they knew. Today’s customers are very different, they don’t shop by gender anymore, they want to explore different notes and be transported emotionally by their perfume.

“We can’t wait to hear customer feedback on the pop up shop in Covent Garden, and who knows this new way of shopping by feelings could be the future for fragrance.’

Non-london scent sniffers, do not despair! There are a smattering of other pop-ups around the country (see below), and hopefully more will follow in the future.

At The Perfume Society, we’ve long held with encouraging people not to pre-judge fragrances based on what the bottle looks like or the listed notes of a scent – blind-smelling is definitely the way forward, and hopefully this new concept of shopping based on how you feel (or want the fragrance to help you feel) will encourage other retailers to take braver steps.

The Pop Up Shop is only open for four days in central London from 24th to 28th October, and will display new and classic perfumes, as well as a selection of beautiful coffret and gift sets, so perfect for early Christmas shoppers.

Where to find them:

Regent Shopping Centre in Hamilton (opened 15th October)

The Avenue Shopping Centre in Newton Mearns (opens 19th October)

Maltings Shopping Centre in St Albans (opens 22nd October)

Covent Garden, 5 Great Newport Street (24th to 28th October)